FAQs
How can I contact Nocturnnova?
You can email us at info@nocturnnova.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
"Yes, we proudly offer international shipping to cater to customers worldwide. Experience the convenience of shopping with us from any corner of the globe. Check out our diverse range of products, and enjoy reliable shipping services tailored to your location. Shop with confidence, wherever you are!"
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 6 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We strive to make your shopping experience as convenient as possible by offering a variety of secure and widely-accepted payment methods. You can choose from the following options:
1. Major Credit Cards:
- We gladly accept payments through all major credit cards, including VISA, Mastercard, and American Express (AMEX). Feel confident while making your purchase with these widely recognized and trusted payment options.
2. PayPal:
- For added flexibility and security, we also accept PayPal payments. PayPal allows you to link your bank account, credit cards, or even use your PayPal balance for seamless transactions. It's a quick and reliable way to complete your purchase securely.
3. Online Payment Gateways:
- Our checkout process is designed to accommodate various online payment gateways, ensuring a smooth and secure transaction process. Rest assured that your financial information is handled with the utmost care and protection.
4. Bank Transfers:
If you prefer traditional bank transfers, we also provide the option to make direct payments from your bank account. Our secure bank transfer process ensures the confidentiality and integrity of your financial information.
5. Cryptocurrency (Optional):
- As a forward-thinking company, we understand the growing interest in cryptocurrency. While this option might not be available for all transactions, we are exploring ways to integrate cryptocurrency payments to offer you even more choices in the future.
Rest assured that regardless of the payment method you choose, your transaction will be processed securely and efficiently. If you have any specific concerns or questions regarding payment, our customer support team is always here to assist you.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
"Thank you for your inquiry. Due to high demand, orders may take 2-4 weeks to arrive. We apologize for any inconvenience and appreciate your patience as we work to fulfill orders promptly."
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@nocturnnova.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.